ASSESSING E-NAIRA USER CHALLENGES BY FEATURE PHONE USERS
ABSTRACT: This study was carried out to assessing e-naira user challenges by feature phone users using resident of Aba North LGA Abia State as case study. Specifically, the study examine the extent to which feature phone users are aware of eNaira platform. The study also investigate the challenges feature phone users will encounter in the use of eNaira platform. The study further identify the possible solution to the challenges which maybe encountered by feature phone users. A total of 77 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that some of the possible challenges of e-naira is lack of access to e-naira web page,Inability to make necessary transactions ,Inability to utilize the application, and Poor internet access. Also, challenges of e-naira can be curbed through provision of ussd code for easy access, Establishment of e-naira agent outlets,Inclusion of e-naira customer attendants in commercial banks, and Orientation of feature phone users. The study hereby recommend that the central bank in collaboration with media houses should create a sensitization program on how feature phone users can access E-naira platform on their phones.